Samsung Expands Self-Repair to PCs, Going the Extra Mile for Consumers in the U.S.
January 17, 2023 – Today, Samsung Electronics America announced the expansion of its Self-Repair Program to include five new Galaxy devices. The expanded program now features genuine repair parts for the Galaxy Book Pro 15” and Galaxy Book Pro 360 15” PCs, as well as the Galaxy S22, S22+ and S22 Ultra family of products.
In collaboration with iFixit, the leading online repair community, Galaxy Book owners will have access to seven authentic components to take repair into their own hands. This includes the case front, case rear, display, battery, touchpad, power key with fingerprint reader, and rubber foot. Those interested can access online guides provided on iFixit.com.
“The Self-Repair program has exceeded our expectations and we hear one resounding message: people want more models. Enterprise customers in particular told us they need solutions for PCs,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “People want to get more out of their devices and need durable products that last. Samsung is committed to offering Care options that meet their needs.”
Similar to the Galaxy S20 and S21 series and Tab S7+, Galaxy S22 series owners will be able to replace display assemblies, back glass, and charging ports. The addition of these new models gives Samsung consumers the added convenience and choice to get more out of their devices and live more sustainably by extending the life of their products.
Both Galaxy Book Pro and S22 series self-repair kits are available for purchase starting today.
Top Rated Network and Service Quality Nationwide
The expansion of the Self-Repair program is part of Samsung’s overall effort to provide convenient, accessible and quality care so people can keep their Samsung mobile devices, PCs, consumer electronics and home appliances up and running.
Samsung has achieved #1 ratings for “Overall Product Quality and Service” for TVs, Home Appliances1 and Mobile Phones2 in the 2022 American Customer Satisfaction Index survey. The Index which surveys customers rating their own appliances, recognizes industry leaders for their excellence in product quality, service repair, mobile app reliability and warranty coverage.
Samsung also offers #1 Service Center Network Coverage in the US for mobile devices.3 That means Samsung has convenient Care options for you online, in-store, or via mail-in service. We’ll also meet you at a convenient location, like your office or a coffee shop, via our We Come to You services.
That level of care also extends to major appliances. Even in rural areas, people can access quality Samsung care for their TVs and home appliances via Samsung Beyond Boundaries. With this program, customers located within a 4-hour radius of a Samsung care center in various U.S. regions can receive at-home repairs. For anyone outside of this radius, Samsung can also dispatch qualified technicians via the Samsung Traveling Techs program. All combined, Samsung is able to provide 99.9% of the U.S. with convenient Care coverage.4
“We just built a new home and all major appliances are Samsung including our new 75” QLED TV. I was very frustrated when we couldn’t get the dishwasher to start after installation. [Samsung service technician Rohan] was able to quickly diagnose and repair our dishwasher, [and] he did a great job explaining the operation and function,” said Dave Z., a Samsung customer from Pennsylvania. “While here he checked on our Samsung washer and ensured it was operating properly. I would strongly recommend both Samsung and the service provided.”
Samsung has a long history of delivering customer-first Care experiences. Recently the company received Gold Best Innovation in CX (Customer Experience) award from the 2022 International Customer Experience Awards, for the digital transformation of its Care response, making it faster and more convenient for people to access qualified Care via text message. As part of Samsung’s ongoing commitment to consumers, the company is continuing to invest in its technical training centers, technician training programs and national skills competition, as well as increasing its service network coverage with authorized technicians.
Taking care of your tech and disposing of it properly when you’re done are easy ways to make everyday changes that have a meaningful impact on the environment. Samsung makes it convenient to recycle unusable tech for free at more than 1,700 drop-off locations across the country. Every device adds to the 1.2 billion pounds of e-waste the company has repurposed or recycled in the U.S. since 2009.
To find a Samsung Authorized Care location near you, check the store locator, or schedule an appointment online at www.samsung.com/us/support/service/. Visit Samsung.com to learn more about Self-Repair.
1 Based on the 2022 American Customer Satisfaction Index survey of customers rating their own appliances. Samsung tied with three other brands for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
2 Based on 2022 American Customer Satisfaction Index Survey of customers rating their own cell phone manufacturer’s performance. Samsung tied with one other brand for Product Quality and Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
3 Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).
4 Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
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