Samsung Electronics Expands the Self-Repair Program to Europe
Customers in Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Sweden and the UK can make a self-repair on their Samsung Galaxy devices
SEOUL, Korea – June 19, 2023 – Samsung Electronics Co., Ltd. today announced that its Self-Repair program is now available in Europe, specifically Belgium, France, Germany, Italy, Netherlands, Poland, Spain, Sweden and the UK. This move builds on the company’s recent Korean launch of the program.
Now, even more Galaxy customers who wish to make their own device repairs can access the tools they need, including repair kits and genuine Samsung parts, which can help prolong the lifecycle of their devices, if properly repaired. The program supports repairs to the Galaxy S20, S21 and S22 series of products as well as the Galaxy Book Pro and Galaxy Book Pro 3601.
"Samsung is working to extend the lifecycle of our devices to encourage users to experience the optimized performance of their Galaxy device for as long as possible," said TM Roh, President and Head of Mobile eXperience Business at Samsung Electronics. "We are committed to scaling access to our Self-Repair program around the world while improving the repairability of our products."
Samsung first launched its Self-Repair program in the United States in 2022. To take the program to European customers, Samsung is openly collaborating with leading parts distributors in Europe, such as:
- ASWO, a Germany-based after-sales service and electronics specialist for Europe and authorized Samsung distributor2
- 2Service, a Dutch electronics parts supplier and Samsung authorized distributor3
Providing Self-Repair Solutions Today
Starting today, Galaxy S20, 21, and S22 series users in Europe can replace the phone screen, back glass and charging ports.4 Galaxy Book Pro series owners will have access to seven genuine parts to take repair into their own hands. This includes the case front, case rear, display, battery, touchpad, power key with fingerprint reader, and rubber feet. Customers will also be able to keep all repair tools so they can use them whenever they need, providing a convenient, no-hassle experience to fix their Galaxy devices at any time.
Samsung is committed to expanding its Self-Repair program in the near future to include more devices, repair tools, manuals and markets. These efforts seek to broaden access to repair capabilities, empowering Galaxy customers with more choices to repair their technology.
Customers can visit Samsung.com to learn more about the Self-Repair program.
About Samsung Electronics Co., Ltd.
Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and memory, system LSI, foundry and LED solutions. For the latest news, please visit the Samsung Newsroom at news.samsung.com.
1 Galaxy Book Pro (15.6”) and Galaxy Book Pro 360 (15.6”). Self-Repair program for the Galaxy Book Pro series laptops is available in Germany, Italy, Sweden, and the UK.
2 For Samsung customers in France, Germany, Poland, and the UK.
3 For Samsung customers in Belgium, Italy, Netherlands, Spain and Sweden.
4 Customers can purchase display assemblies that consist of the phone screen, metal frame, bezel and battery to replace the display. Customers with swollen batteries should not attempt self-repair and can visit any Samsung retail location for professional repair services.