Galaxy users can easily identify functional and performance issues to keep their smartphone or tablet working at full capacity.
At times, minor tech issues can cause major frustration – whether it’s decreasing battery life or accessory connectivity issues. Even though users know that something may be wrong with their device, they hesitate to visit a customer service center or spend time waiting on hold with a call center. Users, for the sake of convenience, often continue to use devices that are not operating at full capacity. The irritation builds with each continued use, shortening the product’s lifespan and unintentionally contributing to global e-waste.
Innovating Solutions to Prolong Device Lifecycles for Galaxy Users
Samsung is committed to fostering a sustainable future and providing convenient, accessible and affordable ways that help Galaxy users use their devices in the best possible condition as long as they could. This was where Samsung Members came in to provide user support, feedback and diagnostics1 to troubleshoot device issues in 2016.
Since then, Samsung keeps improving and advancing it as one of the actions that support users’ right to repair which is a movement that attempts to put systems in place that help consumers maintain the quality of their devices and extend their device life.
A User-friendly Self-diagnosis Experience with Samsung Members
Through the Diagnostics check via Samsung Members, users can simultaneously test 27 features of their device, including battery status, camera functionality, wireless charging, face recognition and S Pen connectivity2. Users can access the Diagnostic check by launching Samsung Members, finding the Support tab, clicking View Tests and selecting Test all. They also can find the Diagnostic button in the Battery and device care selected from the list inside the Device Settings. Diagnostic results will lead the user to specific FAQs for troubleshooting tips. In order to receive in-depth responses, users may also send error reports for a select issue area.
Samsung continually improves Samsung Members with regular software updates, and it is implementing customer feedback to ensure a simple in-app experience. Samsung Members’ latest update, which was released at the end of August of this year, provides easy-to-digest guides and visual information that empower users to smoothly complete the Diagnostics check.
A new sensor test evaluates whether a Galaxy foldable device’s Flex mode functions properly, as well as new SIM Card error diagnosis capabilities.For facial recognition tests, Samsung has also created a ‘Start’ button, which gives users more time to get ready for facial screening by properly holding their device. And now users can re-register biometrics more easily when recognition fails, by redirecting users to Settings where they can re-register face and fingerprint information or troubleshoot recognition failures.
Thanks to these improvements, users can more easily test functionality while keeping their smartphone or tablet in the most optimal condition. These improvements also provide users more accessible, convenient and affordable methods to fix any problems their device may have.
Expanding Self-diagnosis Technology to More Galaxy Devices
Samsung will continue to improve self-diagnosis to empower users to find solutions and eliminate inconveniences caused by simple system issues. By listening to Galaxy customers and improving diagnostic capabilities, Samsung is expanding access to information that not only helps users accurately troubleshoot issues but also maintains the optimal performance of their device.
Moving forward, Samsung plans to apply Diagnostics to wearables such as the Galaxy Buds series and the Galaxy Watch series. Learn more about Samsung Members and Diagnostics here: Samsung Support: How to self-diagnose your Samsung Galaxy
1 Diagnostics is available with Galaxy smartphones and Galaxy tablets.
2 The number of testable features with Diagnostics may differ depending on the device model and market.